Medical & Disclaimer

This disclaimer explains the limits of the information on this website, how scheduled medicines are handled, and how we protect your personal information. Please read it before relying on anything published here or placing an order.

1. About this pharmacy

Optimum Health Shop is a registered pharmacy in South Africa, operating under the Pharmacy Act 53 of 1974 and regulated by the South African Pharmacy Council (SAPC). We dispense medicines and sell health, wellness, and beauty products to customers across South Africa through this website. All medicines dispensed through this website are registered with the South African Health Products Regulatory Authority (SAHPRA) or are otherwise lawfully permitted for sale in South Africa.

2. This is not medical advice

Product descriptions, health articles, ingredient information, and any guidance on this website are for general informational purposes only. None of it constitutes medical advice, a diagnosis, or a treatment plan.

Our pharmacists can explain how a product works and whether it suits general use. A website cannot assess your personal health circumstances. If you have a medical condition, are pregnant or breastfeeding, take chronic medication, or are unsure whether a product is right for you, speak to your doctor or pharmacist before purchasing.

3. Scheduled medicines and prescriptions

South Africa regulates medicines under the Medicines and Related Substances Act 101 of 1965 (as amended), administered by SAHPRA. The scheduling system determines how medicines are sold and dispensed:

• Schedule 2 and 3 medicines are available from a pharmacy with pharmacist oversight.
• Schedule 4 and 5 medicines require a valid prescription from a registered healthcare practitioner.
• Schedule 6 medicines and above are subject to stricter legal controls and will not be dispensed without a valid prescription.

When you purchase a scheduled medicine through this website, you confirm that you hold a valid prescription where one is required, and that all health information you have provided is accurate and complete. Submitting a false or altered prescription is a criminal offence under South African law. We reserve the right to refuse dispensing any medicine where we cannot verify a valid prescription, or where dispensing could pose a risk to your health.

4. Product information and complementary medicines

Manufacturers and suppliers provide the product descriptions, formulations, and usage instructions on this website. We take care to keep this information current, but formulations change and labelling may be updated after we publish. Product images are illustrative only.

Some products available on this website are classified as complementary medicines or health supplements. SAHPRA regulates these products, but they may not have the same level of clinical evidence as conventional medicines. Any health claims on these products have not necessarily been evaluated by SAHPRA.

5. Limitation of liability

Subject to your rights under the Consumer Protection Act 68 of 2008, Optimum Health Shop accepts no liability for:

• Harm or loss from reliance on information published on this website.
• Adverse reactions or health outcomes where you have not followed product instructions or have withheld relevant health information from your healthcare provider or pharmacist.
• Errors or omissions in product descriptions or formulation details supplied by manufacturers.
• Delivery delays or failures caused by factors outside our control, including courier disruptions or force majeure events.

The Consumer Protection Act grants you rights that this disclaimer cannot limit or override. Nothing in this disclaimer affects those rights.

6. Third-party links

This website may link to external websites. We do not control those sites and accept no responsibility for their content, accuracy, or privacy practices. A link to an external site does not imply our endorsement of that site or its products.

7. Your personal information (POPIA)

We collect and use your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect information when you place an order, create an account, submit a prescription, or contact us. We use your information to:

• Process and fulfil your orders.
• Communicate with you about your account and purchases.
• Meet our obligations under pharmaceutical and health legislation, including prescription recordkeeping.
• Improve our services.

We do not sell your personal information. We share it only where necessary to complete your order, for example with courier and payment partners, or where the law requires it. Health information you provide is treated as special personal information under POPIA and is handled with corresponding care. You have the right to access, correct, or request deletion of your personal information — direct requests to our Information Officer at info@myoptimumhealth.co.za. You also have the right to lodge a complaint with the Information Regulator at inforegulator.org.za.

8. Cookies

This website uses cookies to maintain your shopping session, remember your preferences, and understand how visitors use the site. Cookies do not store your personal health or payment information. You can disable cookies through your browser settings, but some features — including the shopping cart and saved preferences — may not function correctly without them. By continuing to use this website, you consent to our use of cookies as described above.

9. Electronic transactions (ECTA)

In accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the following business information is available to customers:

10. Updates to this disclaimer

We review this disclaimer when our services or applicable law changes. The date at the top of this page reflects when it was last revised. Continued use of this website after we post changes constitutes your acceptance of the updated terms.

11. Questions or concerns

Contact us directly if you have questions about this disclaimer, your personal information, or our services.